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Customer Service
Results 11 - 20 of 127
The 7 Secrets Of Wow! Customer Service
Author : Eric Garner
Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. 1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentle touches. Strokes can include any greeting, the use of people's names, and good wishes of the "H...
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Seven Ways to Make Your Customers Feel Important
Author : Kevin
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students, Patients, or (heaven forbid!) Users. If one of those words works better for you, read that ...
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We Sell For Less and Our Stores Are a Mess!
Author : Matthew C. Keegan
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization. WalMart is dominant in so many categories with the various products that they sell. In 50 years the company has gone from a local pl...
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The Top Ten Client Feedback Questions
Author : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and th...
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The Unbeatable Laws Of Customer Service
Author : Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who d...
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Customers Who Rave About You and Your Service
Author : Alicia Smith
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul. 1. People want you to show an interest in their lives. You not only know about their business, you know about their families, the hobbies they enjoy, and their life ex...
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Develop Loyal Customers for a Lifetime - part 1 (1 - 10)
Author : Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. These first ten tips will help you in turning your existing customers into walking billboards for your business and loyal cus...
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Develop Loyal Customers for a Lifetime - part 2 (11 - 20)
Author : Alicia Smith
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. These second ten tips will help you in turning your existing customers into walking billboards for your business and loyal cu...
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Four Sure-Fire Ways to Keep Your Customers Happy
Author : Allyn_Cutts
How much value do you place on your customers? Let's face it...without customers you have no sales...no profit...no business. Yeah, they're the keyplayers in the marketing game. In other words, wise marketers keep their finger on the pulse of their clientelle. The know what makes them tick and how to keep them coming back time and time again. Here are a four ways you can keep your customer's happy and loyal. Make Customer Satisfaction # 1...
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If I'm Not Satisfied, What Do I Want?
Author : Jeffery Glaze
Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us? Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so when something goes wrong and we are the customer, do we just accept it and walk away forever or do we seek satisfaction. Of course we often co...
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