Index Business Customer Service Results 21 - 30 of 127 Is The Customer Always Right? Author : Jeffery Glaze Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE. As I stepped through the door, a question and answer session was in progress. A woman stepped up to the microphone and asked "Is the customer always right?" Jack smiled and said, "You... | Read more... Prompt Delivery Rules – Internet Product Sales Author : SD Lawyer The Internet is the fastest growing source of mail order sales. The explosive growth in the goods and services sold online has in the past taken many online sellers by surprise: demand has outpaced supply, depleting inventories and disappointing customers. This can lead to serious problems with the FTC. The FTC has issues directives spelling out the ground rules for making promises about shipments, notifying consumers about unexpected delays, ... | Read more... 12 Essential tips to finding the best outsourcing company (via CobWeb/3.1 kupl1.ittc.ku.edu) Author : paul wilson1 The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics. Success in business would depend greatly on finding the right outsourcing company and for this you must: • Determine clearly what your core business competencies are. Know your strengths and weaknesses. • Clearly define your goals, ... | Read more... In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt Author : Glenn Harrington In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth. The dominant view of loyalty in financial services equates loyalty with simple continuity of service. “If they keep on dealing with you, that means they’re loyal.” This make... | Read more... Customer Loyalty – The Key to Business Success Author : Robert Warlow Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied or happy; they are in between. They will tole... | Read more... How to Get The Best Out Of Your Phone Author : Robert Warlow When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the negative effect it could also have! Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly destroy a customer’s perception of your service. What steps can you take to ensure that, whenever you or your staff use the phone, it adds something positive to ... | Read more... How to Keep Customers For Life Author : Robert Warlow Being is business isn’t just about getting a customer, selling him something and moving onto the next one. It’s all about making sure that your customers keep coming back to you … and spend more money! But how can you make sure that your customers stay customers for life? What strategies can you put into practice to keep bringing them back for more? A planned customer retention programme is something every established small business should hav... | Read more... Why Do Your Customers Complain and What Can You Do About It? Author : Robert Warlow As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem! How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the abili... | Read more... Complaint Letters: How to Respond in 7 Simple Steps Author : Robert Warlow Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ which makes you even more dissatisfied? The message it conveys, the language used – all desi... | Read more... How to Get Your Customers Saying ‘Wow’ Author : Robert Warlow Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and buy again? Wouldn’t it be great if you could get your customers to feel the same way about dealing with you? Lots of small business owners (and not so small!) seem to think that the customer is merely an interference. But how can you get your c... | Read more... << Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>     [ Back ] Top AlphaContent 2.5.4 © 50 - visualclinic.fr

© NetInfoDirectory.com 2005 all rights reserved

Main Menu Directory News Contact Us Search News Feeds FAQs Links Arts & Entertainment Automotive Business Computer Technologies Education & Reference Fashion Finance Food & Beverage Gadgets Health & Fitness Hobbies Home & Family Internet Business Legal Life & People Marketing Medicine Reviews Self Improvement Sports & Recreation Society Travel & Leisure Writing & Speaking Uncategorized